Return Merchandise Authorization (RMA)

To solve a technical issue, please contact us directly at +886 2 2682-5650 or address the issue by e-mail to If you believe the product is defected or needs to be serviced, please contact at us at to obtain a RMA number.

To obtain a RMA number, you must fill out a RMA REQUEST FORM and fax the request to our RMA Department with following information:

  • Company name
  • Name of contact
  • Model number of the item to be returned
  • Serial number with corresponding invoice number
  • Reason for return (Description of defect)
  • Example: “Video card has no external output” or “LCD has the back-light on but no screen,” etc. Incomplete information such as “The unit does not work” is not acceptable.
  • Request received before 4:00p.m. (PST) will be replied by fax with a RMA number on the same business day
  • Fax the request to +886 2 2682-5649

To determine whether the product is under our Limited Warranty, please check our warranty section for detail.